Help

Short answers to what people ask most. Can't find yours? Ask Ronyxx Help (the face at the bottom right), write to us, or book a call: a person answers, usually the same day.

Getting started

How do I start?

Sign up at console.ronyxx.com and confirm your email. The console then walks you through a few short steps: some quick questions, your company and where your team will ask (WhatsApp, ChatGPT or Claude), connecting Odoo, asking Ronyxx yourself, and your team. You can stop at any point and carry on later.

When does the free trial start?

The 14 days start when Ronyxx is switched on for your team, after we check your setup. Days spent setting up don't count. No card is needed to sign up.

Can someone set it up with me?

Yes. Book a free call and we'll do it together on screen, usually in about 15 minutes.

Connecting Odoo

Which Odoo works?

Odoo 16 to 20, Community or Enterprise, on Odoo.sh, on your own server, or on Odoo Online's Custom plan. Odoo Online's Standard plan doesn't let outside software connect, so no outside tool can read it.

What do I need?

Your Odoo address, the database name, a login and its API key. The console shows each step in Odoo, and tests the connection before saving it.

Can Ronyxx change anything in my Odoo?

No. Ronyxx only reads. The API key is encrypted the moment it arrives and is never shown again.

Our Odoo only runs on a computer in the office

Ronyxx can only reach an Odoo with a secure web address (https). A free Cloudflare Tunnel gives it one, and you can let only Ronyxx through: the steps. Or book a free call and we'll do it with you.

Our Odoo has several companies

Ronyxx answers for the company you chose when you connected Odoo. To answer for more of them, an owner ticks them on the console's Settings page, under "Companies Ronyxx answers for". Several companies in one Odoo is on Team and up, and in the free trial.

Your team

How does someone join?

In the console, on the Team page, add them with their role. To ask on WhatsApp, add their number: they get a one-time join code to send to the Ronyxx number from their own WhatsApp. To ask in ChatGPT or Claude, add their work email: they sign in with it when they connect Ronyxx there. Ronyxx only answers the numbers and emails you've added.

Someone changed their phone number

A join code only works from the number it was made for. On the Team page, remove their old entry and add them again with the new number: they get a new code to send from the new number.

What can each person see?

That depends on their role, which you choose: owner, sales, accounts, purchasing, warehouse, production or HR. It's the same on WhatsApp, ChatGPT and Claude. A question their role can't see gets a clear reply, never part of the answer.

How does the sales role work?

By default a salesperson sees sales, invoices and what's owed only for their own customers: the ones where they're the Salesperson in Odoo, as in Odoo's own "own documents only". For that, an owner links each salesperson to their Odoo user once, on the Team page (Ronyxx suggests the match). They never sign in to Odoo to use Ronyxx.

For a sales manager, or salespeople who aren't users in Odoo, switch "Only their own customers" off for that role on the Roles page: they then see every customer and need no Odoo user. Profit, bank and tax stay hidden from sales unless you turn them on. Purchasing can be kept to its own purchase orders the same way.

Does someone who asks in two places count twice?

No. One person is one seat, wherever they ask, and every question comes from your plan's shared monthly questions.

ChatGPT and Claude

Can my team ask in ChatGPT or Claude?

Yes, on every plan and the free trial. An owner chooses where your team asks in the console, under Settings, and Ronyxx answers only there. Each person needs to be on your team with their work email, then adds Ronyxx once in their ChatGPT or Claude.

Is Ronyxx an MCP server?

Yes. In ChatGPT and Claude, Ronyxx is a hosted, read-only MCP server for Odoo at https://mcp.ronyxx.com/mcp. There's nothing to install in Odoo or on anyone's computer. Each person signs in with their work email, and Ronyxx answers only what their role may see.

How do I add Ronyxx to Claude?

In Claude, open Customize, then Connectors, then Add custom connector. Name it Ronyxx and use the address https://mcp.ronyxx.com/mcp. Click Connect, sign in with your work email (a code by email, or Google) and click Allow.

On a Claude Team or Enterprise plan, an owner adds it once under Organization settings, then Connectors (Add, then Custom). Each person then finds Ronyxx under Customize, then Connectors, and clicks Connect.

How do I add Ronyxx to ChatGPT?

Until Ronyxx is in ChatGPT's app directory, adding it needs ChatGPT Business, Enterprise or Pro, on the web. Turn on developer mode under Settings, then Apps, then Advanced settings. Then choose Create, name it Ronyxx, use the address https://mcp.ronyxx.com/mcp, sign in with your work email and click Allow.

On a ChatGPT Business workspace, an admin can add it once for everyone under Workspace settings, then Apps, and publish it to the workspace.

What do ChatGPT and Claude see?

Your question and Ronyxx's answer, nothing else from your Odoo. Ronyxx's answer shows word for word in its own card. Anything the chat writes around it is the chat's own: Ronyxx doesn't check it, so go by the card.

How do I disconnect?

In ChatGPT's or Claude's settings, where you added it. Owners and managers can also disconnect people on the console's Team page. Removing someone from your team, or changing their email, ends their connections at once.

Asking questions

How should we ask?

In plain words, the way you'd ask a colleague: "who owes us the most?", "and last month?". Typos and short names are fine.

What if it can't answer?

It says so instead of guessing, and we see the question. The Questions page in the console shows where each one stands.

Account and sign-in

I forgot my password

Choose "Forgot your password?" on the sign-in page and we'll email you a link.

I lost the phone with my authenticator app

Sign in with one of your recovery codes. If you don't have them, email [email protected] from your account's address and we'll confirm it's you on a call.

How do I delete our business?

An owner can do it on the console's Security page. Everything is deleted 7 days later, and any owner can cancel before then. Your Odoo itself isn't touched.